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G4 Sign Terms of Service

Posted: 05/02/2024

Effective as of: 05/02/2024

These G4 Sign Terms of Service (the ‘Terms’ or the ‘Agreement’) govern access to and use of the G4 Sign. You may be considered a visitor to our properties (‘Site Visitor’), or an individual and/or entity that creates an account or purchases/uses the G4 Sign Services (collectively ‘Customer’). Customers and Site Visitors may be referred to in these Terms as ‘you’ and ‘your’ as applicable. These Terms are an agreement between you and one of the entities identified below (each, ‘G4,’ ‘we’ or ‘us’ for purposes of these terms). Please note that we may modify these Terms as further described in the amendments section below, so you should make sure to check this page from time to time.

If you are agreeing to these Terms and, if applicable, the Data Processing Agreement, for use of the G4 Sign Services by an organization, you are agreeing on behalf of that organization. You must have the authority to bind that organization to these terms, otherwise you must not sign up for the G4 Sign Services.

1. OVERVIEW OF THE G4 SIGN SERVICES

G4 Sign provides services such as electronic signature etc

2. SERVICE-SPECIFIC TERMS

In case of a conflict between the applicable Service-Specific Terms for a certain product and these Terms, the Service-Specific Terms will take precedence.

3. ACCOUNT REGISTRATION AND USE

  • 3.1 Customer and its Authorized Users (as defined below) may need to register for a G4 Sign account to place orders or to access or use a G4 Sign Service. G4 may create an account for users in order to use the G4 Sign Service. Account information must be accurate, current and complete, and will be governed by the G4 Privacy Policy for the G4 Sign Services. Customer agrees to keep this information up-to-date so that G4 may send notices, statements and other information by email or through the G4 Sign Services. Customer must ensure that any passwords, and other access credentials (such as API tokens) for the G4 Sign Services are kept strictly confidential and not shared with any unauthorized person. If any authorized User stops working for Customer, Customer must immediately terminate that person’s access to its account and any G4 Sign Service. Customer will be responsible for any and all actions taken using its and its users’ accounts, passwords or access credentials. Customer must notify G4 immediately of any breach of security or unauthorized use of its account. Accounts are granted to specific Customers and must not be shared with others. You may only use this Site and the G4 Sign Services if you are 18 years of age or older, able to legally agree to these Terms and not a competitor to G4 (or developing any competing and/or similar products or services). You may also allow your Authorized Users (as defined below) to use and access the G4 Sign Services on your behalf.
  • 3.2 An ‘Authorized User’ is defined as an individual person (e.g. employee, contractor, agent of a Customer) who is registered and permitted by a Customer to use the G4 Sign Services subject to these Terms and any restrictions in an applicable Subscription Plan (as defined below). Customer shall ensure that its Authorized Users comply with these Terms and Customer is responsible for all actions of its Authorized Users.

4. USE AND ACCESS RIGHTS

  • 4.1 Limited License. Subject to these Terms, G4 grants to Customer a limited, non-exclusive, non-transferable license to use and access the G4 Sign Services for its business purposes as expressly permitted in these Terms. Your use and access to the G4 Sign Services are subject to any limitations set forth in an applicable order form, online plan or the Service-Specific Terms (whether paid or free, collectively ‘Subscription Plan’).
  • 4.2 General Restrictions. Customer must not (and must not allow any third party to):
  • 1. Rent, lease, copy, transfer, resell, sublicense, lease, time-share or otherwise provide access to the G4 Sign Services to a third party (except Authorized Users or as permitted under the Service-Specific Terms)
  • 2. incorporate the G4 Sign Services (or any portion of such) with, or use it with or to provide, any site, product or service, other than on sites/applications owned-and-operated by Customer and as specifically permitted herein
  • 3. publicly disseminate information regarding the performance of the G4 Sign Services (which is deemed G4’s Confidential Information)
  • 4. modify or create a derivative work of the G4 Sign Services or any portion of it
  • 5. reverse-engineer, disassemble, decompile, translate or otherwise seek to obtain or derive the source code, underlying ideas, algorithms, file formats or non-public APIs to any G4 Sign Service, except to the extent expressly permitted by applicable law and then only with advance notice to G4
  • 6. break or circumvent any security measures, rate limits or usage tracking (such as event tracking) of the G4 Sign Service or configure the G4 Sign Services (or any component thereof) to avoid sending events or transactions or to otherwise avoid incurring fees
  • 7. distribute any portion of the G4 Sign Services except as permitted herein
  • 8. access the G4 Sign Services for the purpose of building a competitive product or service or copying its features or user interface
  • 9. use the G4 Sign Services for purposes of product evaluation, benchmarking or other comparative analysis intended for publication without G4’s prior written consent; or
  • 10. remove or obscure any proprietary or other notices contained in the G4 Sign Service, including in any reports or output obtained from the G4 Sign Service.
  • 11. use or permit the G4 Sign Services to be used for any illegal or misleading purpose, or any manner that is inconsistent with these Terms.
  • 12. store, transmit or otherwise process any information via the G4 Sign Services that falls within the definition of ‘Protected Health Information’ under the HIPAA Privacy Rule (45 C.F.R. Section 164.051), unless Customer and G4 separately enter into a HIPAA Business Associate Agreement.

5. OWNERSHIP AND FEEDBACK

  • 5.1 Customer Data. As between the parties, Customer retains all right, title and interest (including any intellectual property rights) in and to the content and documents that Customer uploads into the G4 Sign Services (excluding any G4 intellectual property) (the ‘Customer Data’). Customer hereby grants G4 a non-exclusive, worldwide, royalty-free right and license to collect, use, copy, store, transmit, modify and create derivative works of the Customer Data to the extent necessary to provide the G4 Sign Services or as otherwise permitted in these Terms. Customer expressly authorizes G4 to use and process Customer Data (including any Confidential Information contained therein) as described in these Terms and in the G4 Sign Privacy Policy, which provides for, but is not limited to, delivering and sharing of content and documents as directed by Customer’s use of the G4 Sign Services with third parties (e.g. individuals/legal entities) that Customer invites to view, approve or sign such contents and documents. These licenses and permissions extend to our affiliates and trusted third parties we work with.
  • 5.2 Aggregate/Anonymous Data. Customer agrees that G4 will have the right to generate aggregate or anonymous data and that aggregate or anonymous data is owned by G4, which G4 may use for any business purpose during or after the term of this Agreement (including without limitation to develop and improve G4’s products and services and to create and distribute reports and other materials). For clarity, G4 will only disclose aggregate or anonymous data externally in a de-identified (anonymous) form that does not identify Customer, Authorized Users or end users and that is stripped of all persistent or personal identifiers. Customer is not responsible for G4’s use of aggregate or anonymous data.
  • 5.3 G4 Intellectual Property. This is a subscription agreement for access to and use of the G4 Sign Services. Customer acknowledges that it is obtaining only a limited right to use the G4 Sign Services and that irrespective of any use of the word’s ‘purchase’, ‘sale’ or similar terms, no ownership rights are transferred to Customer (or its Authorized Users or end users) under these Terms. Customer agrees that G4 (and its suppliers) retain all rights, title and interest (including all intellectual property rights) in and to all G4 Sign Services, and all related or underlying documentation, technology, code, know-how, logos, templates, anything delivered as part of support of other services, and any updates, modifications or derivative works of any of the foregoing (all of which is deemed G4’s Confidential Information) and that G4 reserves any licenses not specifically granted in these Terms. Other than the applicable mobile applications and APIs, the G4 Sign Services are offered as an online, hosted product. Accordingly, Customer acknowledges and agrees that it has no right to obtain a copy of the software behind any G4 Sign Services and that G4 at its option may make updates, bug fixes, modifications or improvements to the G4 Sign Services from time-to-time.

6. PRIVACY & SECURITY‍

  • 6.1 G4 Sign Privacy Policy.The information you provide to us or that we collect will be used as described in these Terms and in the G4 Sign Privacy Policy. Please carefully read the G4 Sign Privacy Policy as it contains important details about our collection, use and retention of information. ‍
  • 6.2 Security.G4 protects your information from unauthorized use or disclosure by taking reasonable technical and organizational measures designed to secure our systems from unauthorized access, use or modification. ‍
  • 6.4.1 Data Transfer.Customer agrees that G4 and its Subcontractors may transfer Customer Data to and access, use and store Customer Data in locations other than Customer’s country. ‍

7. CUSTOMER OBLIGATIONS‍

  • Customer agrees to: (i) maintain a legally-adequate privacy policy on its Customer Properties, and provide all required disclosures; (ii) obtain all necessary rights, releases and consents to allow Customer Data or other information (including any personal information) to be collected, used and disclosed in the manner contemplated by these Terms and to grant G4 the rights and licenses set out in these Terms; (iii) use the G4 Sign Services in compliance with the G4 Sign Services’ then-current Acceptable Use Policy and (iv) not take any action that would cause G4, the G4 Sign Services or APIs to become subject to any third-party terms (including open source license terms).‍
  • Customer represents and warrants that its Customer Properties and the collection, use and disclosure of Customer Data will not violate any third-party rights, including intellectual property, privacy and publicity rights. Customer further represents and warrants that its collection and use of any personal information or data provided to G4 complies with all applicable data protection laws, rules and regulations. If Customer receives any take down requests or infringement notices related to Customer Data, it must promptly: (i) stop using the related item with the G4 Sign Service; and (ii) notify G4. If G4 receives any take down requests or infringement notices related to Customer Data, G4 may respond in accordance with its policies and will notify and consult with the Customer on next steps. ‍
  • Electronic signature responsibilities: Customer acknowledges and agrees that: (i) as between G4 and Customer, Customer has exclusive control and responsibility for the content of all Customer Data, including any documents used with the G4 Sign Services; and (ii) certain types of documents, agreements or contracts may be excluded from general electronic signature laws (such as wills, trusts, court orders or family law matters) or may have specific regulations that are applicable to them; and (iii) Customer is solely responsible for ensuring that the documents, agreements or contracts it uses with the G4 Sign Services are appropriate for electronic signatures, and G4 is not responsible or liable for any such determination or use; and (iv) Consumer protection laws or regulations may impose specific requirements for electronic transactions involving consumers, Customer is solely responsible for ensuring that it complies with all such laws/regulations, and G4 has no obligations to make such determination or assist with fulfilling any requirements therein. If Customer is using an API or other service that allows Customer to perform any end user/participant/signer authentication, then Customer is solely responsible and liable for such authentication. ‍

8. CONFIDENTIAL INFORMATION‍

  • Confidential Information‘Confidential Information’ means (a) for G4, the G4 Sign Services and Documentation; (b) for Customer, Customer Data; (c) any other information of a party that is disclosed in writing or orally and is designated as confidential or proprietary at the time of disclosure (and, in the case of oral disclosures, summarized in writing within thirty (30) days of the initial disclosure and delivered to the recipient) or that due to the nature of the information the recipient would clearly understand it to be confidential information of the disclosing party; and (d) the specific terms and conditions of these Terms, and any amendment and attachment thereof, between the parties.‍
  • Confidentiality Obligation.Each party (as the receiving party) must: (i) hold in confidence and not disclose the other party’s Confidential Information to third parties except as permitted by these Terms; and (ii) only use the other party’s Confidential Information to fulfil its obligations and exercise its rights under these Terms. Each party may share the other party’s Confidential Information with its, and its Affiliates’, employees, agents or contractors having a legitimate need to know (which, for G4, includes providing the G4 Sign Services and sharing with the subcontractors referenced herein) provided that the party remains responsible for any recipient’s compliance with the terms of this Section 10 and that these recipients are bound to confidentiality obligations no less protective than these Terms. ‍
  • Exclusions.These confidentiality obligations do not apply to (and Confidential Information does not include) information that: (i) is or becomes public knowledge through no fault of the receiving party; (ii) was known by the receiving party before it received the Confidential Information; (iii) is rightfully obtained by the receiving party from a third party without breach of any confidentiality obligation; or (iv) is independently developed by the receiving party without using the disclosing party’s Confidential Information. A party may also disclose the other party’s Confidential Information to the extent required by law or court order, provided it gives advance notice (if permitted by law) and cooperates in any effort by the other party to obtain confidential treatment for the information. ‍
  • RemediesThe parties acknowledge that disclosing Confidential Information may cause substantial harm for which damages alone may be an insufficient remedy, and so on breach of this Section 10, each party is entitled to seek appropriate equitable relief in addition to any other remedies it may have at law.

9. WARRANTIES AND DISCLAIMERS‍

ALL G4 SIGN SERVICES, DOCUMENTATION AND SITES ARE PROVIDED ‘AS IS’ AND ON AN ‘AS AVAILABLE’ BASIS. NEITHER G4 NOR ITS SUPPLIERS MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. G4 MAKES NO REPRESENTATION, WARRANTY OR GUARANTEE THAT G4 SIGN SERVICES WILL MEET CUSTOMER’S REQUIREMENTS OR EXPECTATIONS, THAT CUSTOMER DATA WILL BE ACCURATE, COMPLETE OR PRESERVED WITHOUT LOSS, OR THAT G4 SIGN SERVICES WILL BE TIMELY, UNINTERRUPTED OR ERROR-FREE. G4 DOES NOT GUARANTEE THAT SECURITY MEASURES WILL BE ERROR-FREE AND WILL NOT BE RESPONSIBLE OR LIABLE FOR UNAUTHORISED ACCESS BEYOND ITS REASONABLE CONTROL. G4 WILL NOT BE RESPONSIBLE OR LIABLE IN ANY MANNER FOR ANY CUSTOMER PROPERTIES, CUSTOMER DATA, THIRD-PARTY PRODUCTS, THIRD-PARTY CONTENT OR NON-G4 SIGN SERVICES (INCLUDING FOR ANY DELAYS, INTERRUPTIONS, TRANSMISSION ERRORS, SECURITY FAILURES AND OTHER PROBLEMS CAUSED BY THESE ITEMS), FOR THE COLLECTION OR THE USE AND DISCLOSURE OF CUSTOMER DATA AUTHORISED BY THESE TERMS. THE DISCLAIMERS IN THIS SECTION 11 WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. CUSTOMER AND SITE VISITORS MAY HAVE OTHER STATUTORY RIGHTS, HOWEVER, ANY STATUTORILY REQUIRED WARRANTIES UNDER APPLICABLE LAW, IF ANY, WILL BE LIMITED TO THE SHORTEST PERIOD AND MAXIMUM EXTENT PERMITTED BY LAW.

10. INDEMNIFICATION OBLIGATIONS‍

  • Customer agrees to defend, indemnify and hold G4, our affiliates, officers, directors, employees, suppliers, consultants and agents harmless from any and all third-party claims, liability, damages and costs (including, but not limited to, solicitors’ fees) arising from or related to, as applicable: (a) Customer’s access to and use of the Site; (b) violation of these Terms by Customer or its Authorized Users, as applicable; (c) infringement of any intellectual property or other right of any person or entity by Customer; (d) the nature and content of all Customer Data processed by the G4 Sign Service; (e) Customer’s authentication of end user(s), participant(s) or signer(s); or (f) any products or services purchased or obtained by Customer.‍
  • G4 retains the exclusive right to settle, compromise and pay, without Customer’s prior consent, any and all claims or causes of action which are brought against us. G4 reserves the right, at Customer’s expense, to assume the exclusive defense and control of any matter for which Customer is required to indemnify G4 and Customer agrees to cooperate with our defense of these claims. Customer agrees not to settle any matter in which we are named as a defendant and/or for which Customer has indemnity obligations without our prior written consent. G4 will use reasonable efforts to notify Customer of any such claim, action or proceeding upon becoming aware of it.

11. LIMITATIONS OF LIABILITY‍

  • Disclaimer of Consequential Damages.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL G4 OR ITS SUPPLIERS BE LIABLE FOR ANY LOSS OF USE, LOST OR INACCURATE DATA, INTERRUPTION OF BUSINESS, LOST PROFITS, COSTS OF DELAY, REPUTATIONAL HARM OR ANY INDIRECT, SPECIAL, INCIDENTAL, COVER, RELIANCE OR CONSEQUENTIAL DAMAGES OF ANY KIND HOWEVER CAUSED, EVEN IF INFORMED IN ADVANCE OF THE POSSIBILITY OF THESE DAMAGES. ‍
  • Cap on Damages.G4’S AND ITS SUPPLIERS’ TOTAL LIABILITY WILL NOT EXCEED IN AGGREGATE THE AMOUNT ACTUALLY PAID BY CUSTOMER TO G4 FOR THE APPLICABLE G4 SIGN SERVICES OR RELATED SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. FOR FREE ACCESS SUBSCRIPTIONS OR BETA RELEASES, G4’S TOTAL LIABILITY WILL NOT EXCEED IN AGGREGATE FIFTY US DOLLARS ($50 US).‍
  • Exceptions.NOTWITHSTANDING THE FOREGOING, NONE OF THE LIMITATIONS IN THIS SECTION 13 EXCLUDES EITHER PARTY’S LIABILITY FOR FRAUD OR FOR DEATH OR PERSONAL INJURY TO THE EXTENT CAUSED BY A PARTY’S NEGLIGENCE. IN ADDITION, THE LAWS IN SOME JURISDICTIONS MAY NOT ALLOW SOME OF THE LIMITATIONS OF LIABILITY IN THIS SECTION 13. IF ANY OF THESE LAWS IS FOUND TO APPLY TO THESE TERMS, THIS SECTION 13 WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
  • Failure of Essential Purpose.EACH PARTY ACKNOWLEDGES AND AGREES THAT THIS SECTION 13 IS A FUNDAMENTAL BASIS OF THE BARGAIN AND A REASONABLE ALLOCATION OF RISK BETWEEN THE PARTIES AND WILL SURVIVE AND APPLY TO ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, ANY G4 SERVICE OR ANY RELATED SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE), EVEN IF ANY LIMITED REMEDY IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

12. THIRD-PARTY PRODUCTS AND CONTENT

G4 may provide, or third parties may provide, links to other third-party websites, services or resources that are beyond our control. G4 is not responsible for these third-party products or content. G4 makes no representations or warranties as to the quality, suitability, functionality or legality of any third-party products or third-party content to which links may be provided, and you hereby waive any claim you might have against us with respect to such. Customer agrees that G4 is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such third-party products or third-party content. ‍

13. GENERAL

  • Assignment.These Terms will bind and inure to the benefit of each party’s permitted successors and assigns. Neither party may assign these Terms without the advance written consent of the other party, except that G4 may assign these Terms without consent to an Affiliate or in connection with a merger, reorganization, acquisition or other transfer of all or substantially all of its assets or voting securities. Any attempt to transfer or assign these Terms except as expressly authorized under this Section 15.1 will be void. ‍
  • Notices.Any notice or communication under these Terms must be in writing. Customer must send any notices under these Terms (including breach notices) to G4, in English, at the address listed on its website from time to time.
  • Publicity.Unless otherwise specified in an applicable Order Form, G4 may use Customer’s name, logo and marks to identify Customer as a G4 customer on G4’s website and other marketing materials. ‍
  • Subcontractors.G4 may use subcontractors and permit them to exercise the rights granted to G4 in order to provide the G4 Sign Services and related services. These subcontractors may include, for example, G4’s hosted service and email providers. However, subject to all terms and conditions of these Terms, G4 will remain responsible for: (i) compliance of its subcontractors with the terms of these Terms; and (ii) the overall performance of the G4 Sign Services if and as required under these Terms. ‍
  • Nothing in these Terms prevents G4 from disclosing Customer Data to the extent required by law, subpoenas or court orders, but G4 will use good faith efforts to notify Customer where permitted to do so.
  • Independent Contractors.The parties to these Terms are independent contractors, and these Terms does not create a partnership, joint venture, employment, franchise or agency relationship. Neither party has the power to bind the other or incur obligations on the other party’s behalf without the other party’s prior written consent. Non-parties do not benefit from and cannot enforce these terms. There are no third-party beneficiaries to these Terms. Customer must not represent to anyone that it is an agent of G4 or is otherwise authorized to bind or commit G4 in any way without G4’s prior written authorization. ‍
  • Subpoenas.Force Majeure. Neither party will be liable for any delay or failure to perform its obligation under these Terms (except payment obligations) if the delay or failure is due to causes beyond its reasonable control, such as a strike, blockade, war, act of terrorism, riot, natural disaster, failure or reduction of power or telecommunications or data networks or services, or government act. ‍
  • Export Control.Customer acknowledges that the G4 Sign Services, documentation, website and all related products, information, technology and software are subject to export control laws and regulations.
  • MANDATORY ARBITRATION; WAIVER OF CLASS ACTIONS.IF YOU ARE A US RESIDENT, YOU ALSO AGREE TO THE FOLLOWING MANDATORY ARBITRATION PROVISIONS:
    • We Both Agree to Arbitrate. You and G4 agree to resolve any claims relating to these Terms or the G4 Sign Services through final and binding arbitration by a single arbitrator, except as set forth under Exceptions to Agreement to Arbitrate below. This includes disputes arising out of or relating to interpretation or application of this ‘Mandatory Arbitration Provisions’ section, including its enforceability, revocability or validity. ‍
    • NO CLASS ACTIONS. You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated or representative action. Class arbitrations, class actions, private lawyer general actions and consolidation with other arbitrations aren’t allowed. If this specific paragraph is held unenforceable, then the entirety of this “Mandatory Arbitration Provisions” section will be deemed void.
  • Amendments; Waivers.Any modification or amendment to these Terms must be made in writing and executed by an authorized representative of each party. However, if G4 modifies these Terms or any applicable Service-Specific Terms during Customer’s Subscription Term, the modified version will take effect upon Customer’s next Subscription Term renewal.
  • Severability.If any provision of these Terms is found by any court of competent jurisdiction to be unenforceable or invalid, that provision will be limited to the minimum extent necessary so that these Terms may otherwise remain in effect. ‍‍
  • No Third-Party Rights.Nothing in these Terms confers on any third party the right to enforce any provision of these Terms. Customer acknowledges that each Order Form only permits use by and for the legal entity or entities identified in the Order Form(s) as the Customer, and not any Customer Affiliates. ‍‍
  • Entire Agreement.These Terms represents the parties’ complete and exclusive understanding relating to the subject matter of these Terms. It supersedes all prior or contemporaneous oral or written communications, proposals and representations with respect to the G4 Sign Services or any other subject matter covered by these Terms. The terms of the United Nations Convention on Contracts for the Sale of Goods do not apply to these Terms. Any terms provided by Customer (including as part of any purchase order or other business form used by Customer) are for administrative purposes only and have no legal effect. ‍‍
  • Governing Law & Venue.These terms will be interpreted, construed and enforced in all respects in accordance with the local laws of the Province of Ontario, USA, without reference to its choice of law rules to the contrary. The parties agree to submit to the exclusive jurisdiction of, and venue in the federal or state court of competent jurisdiction located in Ontario, Canada.
  • Language and Translations.G4 may provide translations of these Terms or other terms or policies. Translations are provided for informational purposes and if there is an inconsistency or conflict between a translation and the English version, the English version will control.

Service Specific Terms

Posted: 05/02/2024

Effective as of: 05/02/2024

G4 Sign (END USER AND WEBAPP)

  • Service Description. G4 Sign is an electronic signature service which allows Customers to display, deliver, acknowledge, store and electronically sign documents. ‍
  • Authentication. A person signing a document via G4 Sign must either have a G4 Sign account or have received a request for signature in their email account. ‍
  • Audit Trails. Documents completed in G4 Sign include an audit trail that contains information that helps track documents through their lifecycles. This information includes, but is not limited to, a unique document ID generated by G4 Sign, email addresses of the sender and recipient(s), and IP addresses of the sender and recipient(s). The audit trail also includes information, such as date, time and location, about the following events: when a document is uploaded, viewed, removed or sent; when a document is signed or declined; when a signer’s email address is updated; when a signer’s access code is authenticated; and when a signature request is cancelled.

G4 Sign Legality Statement

ELECTRONIC SIGNATURES ARE LEGAL‍

G4 Sign provides you with a legally binding eSignature solution for your contract needs. G4 Sign complies with the requirements.

Electronic signatures are valid and legally binding in a majority of countries around the world. Most countries have realized how burdensome ink signatures have become in our fast-paced and globalized economy: ink signatures slow down the contracting process and create a paper management problem.

SIGNATURE AUTHENTICATION‍

G4 Sign authenticates document signers so you know who is signing your documents. Any person signing a document via G4 Sign must either have login information for G4 Sign or have received in their email account a request for signature. To protect G4 Sign user accounts, all user information transferred is protected by 128-bit or higher Advanced Encryption Standard (AES) encryption, including usernames and passwords. We also seek to prevent others from accessing or using your account by imposing automated session time-outs, and emailing you every time a document is sent to, received by or signed under your account.

‍SIGNATURE AFFIXATION‍

Each signature on a document is imposed and affixed to the document. When you request a signature, G4 Sign affixes an audit trail cover page to the document itself. The audit trail contains a globally unique identifier, or GUID, that can be used to look up a record in our database, which shows who signed a document and when they signed it.

DOCUMENT AUTHENTICITY‍

G4 Sign is designed to keep your documents secure and prevent tampering during and after the signing process. Utilizing hashing technology, G4 Sign creates a unique record of the underlying document before either party signs it and then creates a separate unique record of the underlying document that contains all of the signatures. If you ever need to prove there was no tampering between the pre- and post-signed documents, G4 Sign can provide you with the two unique document records. G4 Sign utilizes the same technology to help protect your eSignatures.

AUDIT TRAILS‍

G4 Sign creates a comprehensive audit trail between signing parties. To provide you with a transaction history, we track and timestamp various information from the moment the document is submitted for signature to when it is completely signed and secured, such as IP information and User Agent information. To help ensure that any tampering of the audit trail is detectable, we process the audit trail with hashing technology. Should you ever need to rely on an audit trail, we are right by your side to assist you.

SECURE RECORDS‍

We take information security seriously, which is why sensitive communications with G4 Sign are protected with SSL encryption. Additionally, we encrypt all of your statically-stored files and signature information in Amazon’s S3 servers, which are housed in an ISO certified data center, and restrict physical and employee access to it.

ACCESSIBLE SOLUTION‍

G4 Sign is a universally accessible solution, as only an Internet connection and a major web browser is required to sign a document. This means that just about anybody you request a signature from can access and sign the documents you send them. You can also easily download and access documents that are processed through G4 Sign, as we provide all documents in PDF format.

G4Sign Privacy Policy

  • Introduction Purpose: This Privacy Policy explains how G4Consultants collects, uses, and discloses information about you when you access or use G4Sign.
  • Information Collection Personal Information: We collect information you provide directly to us, such as when you create an account, request services, or communicate with us. This information may include your name, email address, phone number, payment information, and any documents you upload for signing.
  • Use of Information We use your information to provide, maintain, and improve G4Sign; to process transactions; to send you technical notices, updates, security alerts, and support messages; and to respond to your comments, questions, and customer service requests.
  • Sharing of Information Service Providers: We may share your information with service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service. Legal Compliance: We may disclose your information if required to do so by law or in response to a subpoena or court order.
  • Data Security We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
  • International Transfers Your information may be transferred to, and maintained on, computers located outside of your province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
  • Changes to Privacy Policy We may update this policy from time to time. If we make material changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).

Acceptable Use Policy

G4 Sign provides services that are used by millions of people, and we’re proud of the trust placed in us. In exchange, we trust you to use our services responsibly.
You agree not to misuse the G4 Sign Services or help anyone else to do so. For example, you must not even try to do any of the following in connection with the G4 Sign Services:

Post or transmit abusive messages, defamatory, libelous, false or misleading statements, hate speech or messages that incite or threaten violenc
Transmit spam, chain letters or unsolicited messages (including email); Impersonate another person, misrepresent your affiliation with another person or entity, engage in fraud or hide or attempt to hide your identity
Access any unauthorized part of the G4 Sign Services
Interfere with the normal functioning, integrity or operation of the G4 Sign Services
Upload or transmit invalid data, viruses, worms, harmful code, malware or other software agents
Decipher or decrypt transmissions, circumvent any access, authentication or copy restrictions of, or otherwise attempt to compromise the security of the G4 Sign Services (including another user’s account)
Attempt to probe, scan or test the vulnerability of any part of the G4 Sign Services without proper authorization
Attempt to modify, or gain unauthorized use of or access to, another user's account(s), website(s), application(s), system(s), equipment or data
Collect or harvest any personally identifiable information, including account names, from any other user’s account
Use the G4 Sign Services in violation of any applicable laws or regulations, including privacy laws in applicable jurisdictions; or
Upload, use or transmit any content, data or materials that violate applicable laws or regulations. ‍ Without limiting any other remedies available to it, G4 Sign may in its sole discretion suspend or terminate access to the G4 Sign Services for violations of this Acceptable Use Policy, to prevent harm to other parties or to preserve its security, availability or integrity.
Terms not defined in this Acceptable Use Policy will have the meaning set forth in the applicable agreement between you and G4 Sign.
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